Introduction

Rekono ("we," "us," "our," or "Rekono") is committed to protecting your privacy and ensuring the security of your personal and financial information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our statement matching service, including our website, mobile applications, and related services (collectively, the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

Personal Information

• Account Information: Name, email address, phone number, and profile information
• Authentication Data: Login credentials and authentication tokens
• Profile Information: Company name, job title, and professional details
• Communication Preferences: Marketing preferences and notification settings

Financial Information

We do not collect any financial information

Usage Information

• Service Usage: How you interact with our Service, features used, and time spent
• Technical Data: IP address, browser type, device information, and operating system
• Log Data: Server logs
• Cookies and Tracking: Information collected through cookies and similar technologies

How We Use Your Information

Primary Service Delivery

• Provide and maintain our statement matching service
• Process and analyze financial documents for reconciliation
• Generate transaction matching reports and insights
• Improve accuracy and efficiency of our matching algorithms

Account Management

• Create and manage your user account
• Authenticate your identity and prevent fraud
• Process payments and manage subscriptions
• Provide customer support and respond to inquiries

Service Improvement

• Analyze usage patterns to improve our Service
• Develop new features and functionality
• Conduct research and analytics
• Ensure Service security and reliability

Communication

• Send important Service updates and notifications
• Provide customer support and respond to requests
• Send marketing communications (with your consent)
• Comply with legal obligations

Data Sharing and Disclosure

We Do Not Sell Your Data

Rekono does not sell, rent, or trade your personal or financial information to third parties for marketing purposes.

Limited Sharing for Service Delivery

We may share your information with:

• Service Providers: Third-party vendors who help us operate our Service (e.g., cloud hosting, payment processing)
• Analytics Partners: Tools that help us understand Service usage and improve performance
• Legal Requirements: When required by law, court order, or government request

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control.

Data Security

Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest using AES-256 encryption
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Security assessments and penetration testing
• Employee Training: Regular security awareness training for our team

Data Retention

• Active Accounts: Data is retained while your account is active
• Account Deletion: Upon account deletion, data is permanently removed within 30 days
• Legal Requirements: Some data may be retained longer if required by law

Your Rights and Choices

Access and Control

You have the right to:

• Access and review your personal information
• Update or correct inaccurate information
• Request deletion of your account and data
• Export your data in a portable format
• Opt-out of marketing communications

Data Processing Controls

• Consent Management: Control how your data is processed
• Data Portability: Request a copy of your data
• Right to Erasure: Request deletion of your personal data
• Processing Restrictions: Limit how we process your information

Cookies and Tracking Technologies

Types of Cookies

• Essential Cookies: Required for Service functionality
• Performance Cookies: Help us understand Service usage
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into Service performance

Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect Service functionality.

Third-Party Services

Integrated Services

Our Service may integrate with:

• Payment Processors: Stripe, PayPal, or similar services
• Authentication Providers: Google, Microsoft, or other OAuth services
• Analytics Tools: Google Analytics, Mixpanel, or similar services

Third-Party Policies

These services have their own privacy policies. We encourage you to review them to understand how they handle your information.

International Data Transfers

Data Location

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

Compliance

We comply with applicable data protection laws, including:

• GDPR: For European Union users
• CCPA: For California residents
• Other Local Laws: As applicable to your jurisdiction

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification
• Displaying a prominent notice in our Service

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: